Journal of Kirkuk University For Administrative and Economic Sciences

The Role of Grievance Management in Containing of Worker's Tension Cases: An Exploratory Study of the Opinions of Sample of Administrative Leaders at University of Kirkuk

Authors

Mohammed Ghanem Khalaf AL-Jubouri
Fatima Jafar Habeeb

University of Kirkuk Journal For Administrative and Economic Science

Abstract
The current research aims to diagnose grievance management with the expressed dimensions of (good listening to complaints, ability to deal with workers’ divergent opinions, pointing out points of negative excitement among workers, and developing serious treatments for workers’ suffering and complaints) among the leaders of Kirkuk University, and the questionnaire was adopted as a main tool for collecting the data, and the statistical program (SPSS) was relied on for the purpose of analyzing the data collected from a sample of (128) respondents from the senior and middle administrative leaders in the field investigated, through several descriptive and analytical statistical methods, and in light of the statistical results, a set of conclusions was reached that confirm on the availability of these dimensions and at high levels among the leaders of the organizations in question, the research presented a set of proposals that emphasize the need to enhance the possession of these dimensions and work to adopt them by the leaders of the organization in question in order to achieve the goals of their organization.

 

Keywords

Grievance Management
worker's Tension
Journal of Kirkuk University For Administrative and Economic Sciences
Volume 12, Issue 1
Winter 2022
Pages 189-208

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